No products in the cart.
Treehand FAQ
PAYMENT INFORMATION
How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your shopping cart. Proceed to checkout, fill in your shipping and payment information, and confirm your order.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and sometimes alternative payment options like Apple Pay or Google Pay.
What are your shipping options and delivery times?
We offer standard and expedited shipping options. Delivery times vary depending on your location and the shipping method chosen. Please refer to our shipping information page for more details.
Do you ship internationally?
Yes, we ship internationally to most countries. However, shipping rates and delivery times may vary depending on the destination. Please check our international shipping policy for more information.
What is your return policy?
We offer a 30 days return policy for most items. If you’re not satisfied with your purchase, you may return it within [number of days] of receiving it for a refund or exchange. Please refer to our returns page for detailed instructions.
SHOPPING INFORMATION
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the status of your delivery on our website or the carrier’s website.
What should I do if I receive a damaged or defective item?
We apologize for any inconvenience caused. Please contact our customer support team within [number of days] of receiving the item, and we will be happy to assist you with a replacement or refund.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us as soon as possible. However, we cannot guarantee that we will be able to make changes once an order has been processed.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee. During checkout, you will have the option to add gift wrapping to your order.
How can I contact customer support?
You can contact our customer support team via email, phone, or live chat. Our support hours are 12 hours of operation. We strive to respond to all inquiries within 24 hours.
